Return Policy

WARRANTY:
Yueqing Reliable Electric Co.,Ltd hereb warrants the pure sine wave power inverter in accordance with the following terms and conditons.


Scope of warranty

18 Months from the date of original purchase.

All power inverters purchased directly from Yueqing Reliable Electric Co.,Ltd.which are defective in material and/or workmanship.

Technical support and service are provided for the inverter the whole life.

Please read the user's manual before you install the power inverter.

 Exclusions
1. Defects or damage caused by accident, fire, flood, lightning or other acts of nature.
2. Defects or damage caused by abuse, misuse, negligence or failure to observe the instructions contained in the manual.
3. Defects or damage caused during the shipment or handling.
4. Power inverters that have their warranty seal altered or removed without authorization.
5. Power inverters that have been altered or repaired by any one oher than Reliable Electric in the manner that has affected their performance, stability or reliability.

RETURN

Please note that we only accept returns within 30 days after delivery, with the condition that the power inverter is sellable.

If the item is defective/DOA (Dead on Arrival) we must be notified within 2 days of arrival by email or messenger, the instruction for return will be given accordingly.

Please note: All returned items must be in brand new condition with all original accessories in the original box. If anything is missing or damaged, we reserve the right and refuse the return or charge additional restocking fees.

Before  you return the power inverter, please email us in advance. Otherwise you may not be able to get the refund.

Return Address in USA

18501 Arenth Ave, City of Industry, CA 91748
Email: reliablepower2009@gmail.com



FEEDBACK

Note: Do not hesitate to contact us anytime before and after the purchases, we are committed to your 100% customer satisfaction.

I am here and ready to assist you with any question or concerns you might have before or after the purchase.

If you have the problem with the item, please contact us first.


Attentions

For resistive load applications:
If you need the inverter to run the resistive load (like laptop, TV, electric cooker, light), please choose the inverter with continuous power higher than the appliance's rated power.For example, for the power inverter with continuous power 2500w,it is suggested to run the appliance with rated power less than 2500w. It is better to use 80% of the rated power.


For inductive load applications:
If you need the inverter to run the inductive load (for appliance such as compressor, motor, water pump), please calculate the power of inverter 3 to 7 times higher than the rated power of your appliance.

My goal is to make sure you are happy and having the pleasant shopping with us.