Warranty & Support

For warranty support or help with a product issue, email info@powerreliable.com.

12-month warranty

All products sold on reliableinverters.com are covered by a 12-month warranty from the date of original purchase for defects in materials and workmanship. This warranty is provided by Yueqing Reliable Electric Co., Ltd.

Lifetime technical support and service remain available for our power inverters. Please read the user manual before installation and use.

Warranty exclusions

• Defects or damage caused by accidents, fire, flood, lightning, or other acts of nature.
• Defects or damage caused by abuse, misuse, negligence, or failure to follow the user manual.
• Damage caused during shipment or handling. If your order arrives damaged, use the arrival-damage process in our Returns & Refunds Policy; arrival-damage support is separate from these warranty exclusions.
• Products whose warranty seal has been altered or removed without authorization.
• Products altered or repaired by anyone other than Reliable Electric in a way that affects their performance, stability, or reliability.

How to request warranty support

Email info@powerreliable.com with your order number, product model, a description of the issue, and relevant photos or video. Our support team will review the issue and provide the next steps. Contact us before sending a product back so we can provide authorization and the return address for your order.

Returns & refunds

For return eligibility, the DOA reporting deadline, return shipping costs, return instructions, and refunds, please read our Returns & Refunds Policy. The return and warranty periods apply separately.

Inverter load selection notes

For resistive load applications:
If you need the inverter to run the resistive load (like laptop, TV, electric cooker, light), please choose the inverter with continuous power higher than the appliance's rated power.For example, for the power inverter with continuous power 2500w,it is suggested to run the appliance with rated power less than 2500w. It is better to use 80% of the rated power.


For inductive load applications:
If you need the inverter to run the inductive load (for appliance such as compressor, motor, water pump), please calculate the power of inverter 3 to 7 times higher than the rated power of your appliance.