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Returns & Refunds

For returns, refunds, or a damaged or defective product, contact info@powerreliable.com before sending anything back.

Order cancellation

You may cancel an order before it ships for a full refund. Once an order has shipped, it cannot be cancelled; please follow the return process below.

30-day returns

Most items may be returned for a refund within 30 days of delivery. For a standard return, the item must be in its original condition and packaging, with all original accessories. The customer is responsible for return shipping costs.

The following items are excluded from standard returns:

• Clearance items
• Gift cards
• Personalized items
• Items purchased as a discounted bundle, unless the entire bundle is returned
• Items that have already been assembled
• Items marked “Non-Returnable” on the sale page
• Open Box items

These exclusions do not apply to items that are damaged or defective. Contact us so we can review the issue and provide the appropriate instructions.

Arrival damage and dead-on-arrival (DOA) products

If your item arrives damaged or is dead on arrival, notify info@powerreliable.com within 2 days of delivery. Include your order number, a description of the issue, and relevant photos or video.

The 2-day DOA reporting deadline is separate from the 30-day return period and the 12-month product warranty. It does not replace either of those periods.

We cover return shipping costs for defective items and items damaged in transit. Contact us first to arrange the return. We may arrange a courier collection or provide instructions for an authorized return with return shipping costs reimbursed.

Return authorization and address

1. Email info@powerreliable.com with your order number and reason for the return.
2. Wait for return authorization and the return address provided for your order.
3. Follow the instructions supplied by our support team and include the original accessories and packaging where applicable.

Do not send an item back before receiving authorization and the correct return address.

Exchanges

To exchange an item, complete the return process and place a new order for the replacement item.

Refunds

Once a refund is approved, the agreed amount will be refunded to your original payment method. The time it takes for the refund to appear depends on your bank or payment provider. If you need an update, contact info@powerreliable.com.

Warranty support

All products sold on reliableinverters.com have a 12-month warranty from the date of original purchase. For warranty coverage, exclusions, and support, see our Warranty & Support page.